A global consumer electronics tech brand: focused on smart imaging devices with business in 200+ countries. Addressing pain points such as slow after-sales response and inconsistent standards, we delivered a fully custom global after-sales service system, achieving end-to-end digital closed-loop management from inquiry, diagnosis, and dispatch to evaluation.
Present real post-launch improvements with quantifiable business metrics, making project value more intuitive and easier to understand.
Customer service response efficiency improved
Average after-sales issue resolution time reduced
Improved global customer service satisfaction
The company is a global consumer electronics brand focused on smart imaging devices, known for products such as 360 cameras. Positioned for the global market from day one and committed to premium technology and user experience, it serves millions of hardware users in over 200 countries and regions, and stands as a market leader in its segment and a national high-tech enterprise.
Slow service response makes customer experience hard to guarantee, significantly increasing complaint and churn risk.
Omnichannel access and an intelligent ticket dispatch engine deliver fast, transparent customer service response
Inconsistent global service standards and serious loss of data assets make it hard to accumulate and reuse experience
Establish a standardized service process system and data insight closed loop to continuously optimize service quality and operational efficiency
The system integrates customer requests from email, phone, official website, APP, social media, and other channels, with automatic assignment and real-time tracking via an intelligent ticket dispatch engine. The entire service process is transparent, and customers can check progress at any time. Through deep full-code customization, the system precisely adapts to differences in logistics, regulations, and customer habits across countries and regions, establishing a unified global service standard. After launch, customer service response efficiency improved by 50%, and average after-sales issue resolution time was cut by 30%.
The system centrally collects and analyzes massive volumes of customer feedback and product failure data, forming a data loop from after-sales service to R&D and manufacturing. Failure analysis reports, repair records, and customer reviews accumulated during service feed directly back into product design and quality improvement, reducing quality costs at the source. Global customer service satisfaction rose to 95%, and an after-sales service system rivaling top international brands reinforced its professional, reliable, user-centric brand image as a key competitive differentiator.
Slow service response makes customer experience hard to guarantee, significantly increasing complaint and churn risk. Omnichannel access and an intelligent ticket dispatch engine deliver fast, transparent customer service response. QingDaYun implemented the corresponding system modules through custom development, proven effective across multiple consumer electronics projects.
Inconsistent global service standards and serious loss of data assets make it hard to accumulate and reuse experience. A standardized service process system and data insight closed loop continuously optimize service quality and operational efficiency. QingDaYun implemented the corresponding system modules through custom development, proven effective across multiple consumer electronics projects.
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QingDaYun provides custom digital system construction services for enterprises, with 100+ projects delivered.