Business Challenges
↓ System SolutionFragmented dual-system data forces agents to switch constantly—inefficient and error-prone.
System Response
Deep API integration unifying interfaces and workflows—no more system fragmentation
Smart Fitness Equipment Management Platform
Shenzhen SJ Living Technology Co., Ltd.: a global smart fitness company. Customer service used Zendesk while business ran on Qingflow, with systems siloed. Through deep API integration, we connected the two systems and built a ticket-centric one-stop platform with unified interfaces, linked workflows, and interoperable data.
Real Business Scenarios · Verifiable Delivery Results
CASE STUDYQingDaYun Client Case Studies
Project OutcomesKey Metric Changes,
Key Metric Changes,
System Value at a Glance
Present real post-launch improvements with quantifiable business metrics, making project value more intuitive and easier to understand.
40%
Average ticket handling time reduced
100%
In-ticket business closure rate
90%
Operational error rate reduced
Project BackgroundSee the Business Clearly,
See the Business Clearly,
to Define the Right System Boundaries
Shenzhen SJ Living Technology Co., Ltd. is a global smart fitness company whose after-sales and business flows run in two systems: agents handle user inquiries in Zendesk while orders, logistics, and other business processes flow through Qingflow. Constant switching and manual syncing between the two caused slow response and errors, undermining the global user experience.
Problems & SolutionsFrom Business Challenges,
From Business Challenges,
to a Clear System Answer
Business Challenges
↓ System SolutionData relies on manual sync, prone to errors and omissions that hurt business accuracy
System Response
A cross-system data interoperability mechanism keeps multi-source information consistent in real time, eliminating data silos
Implementation Scope
How the System Truly Lands
One-Stop Ticket Handling
Key business cards and action buttons from Qingflow are embedded in the Zendesk ticket panel, so agents never leave their current screen. Depending on ticket type (exchange, repair, etc.), agents can trigger preset Qingflow workflows in one click, with tracking numbers and progress synced to tickets in real time. After launch, agents no longer switch systems or re-enter data—average ticket handling time dropped by 40% and in-ticket business closure reached 100%.
Consistent Cross-System Data
User and order data are automatically linked and updated across systems, ensuring agents always see consistent, up-to-date information. The global support team responds based on unified, accurate real-time information, drastically reducing operational errors and safeguarding service quality and professionalism. With operational error rate down 90%, the frontline experience improved significantly, delivering an efficient, consistent after-sales experience for users worldwide.
Frequently Asked Questions About the Smart Fitness Equipment Management Platform
Cross-border e-commerce companies face fragmented dual-system data forcing frequent switching and low efficiency—how to solve this problem?
Fragmented dual-system data forces agents to switch constantly—inefficient and error-prone. Deep API integration unifies interfaces and workflows, ending system fragmentation. QingDaYun implemented the corresponding system modules through custom development, proven effective across multiple cross-border e-commerce projects.
Cross-border e-commerce companies face data relying on manual sync prone to errors and omissions—how to solve this problem?
Data relies on manual sync, prone to errors and omissions that hurt business accuracy. A cross-system data interoperability mechanism keeps multi-source information consistent in real time, eliminating data silos. QingDaYun implemented the corresponding system modules through custom development, proven effective across multiple cross-border e-commerce projects.
Digital System Construction Services for Cross-Border E-Commerce
- Inventory & Sales Management System
- Order Management System
- ERP Integration
- API System Integration
- Interface Integration Development
- Ticket Management System
More cross-border e-commerce industry case studies are available in the Client Case Study Library, or learn about QingDaYun to understand our delivery methodology.