Shenzhen KS Technology Co., Ltd.: focused on Southeast Asian cross-border payment solutions. Addressing pain points such as highly specialized business, long chains, and slow traditional customer service response, we designed an intelligent ticket management system blending H5, a PaaS middle platform, and Feishu to achieve full-chain closed-loop management of customer issues.
Present real post-launch improvements with quantifiable business metrics, making project value more intuitive and easier to understand.
Ticket handling efficiency improved
Customer satisfaction improved
Ticket resolution rate improved
Shenzhen KS Technology Co., Ltd., founded in August 2021, is a FinTech company dedicated to providing efficient, secure cross-border payment solutions for Southeast Asian e-commerce and MSMEs. Through innovative payment technology and professional financial services, it empowers enterprises to quickly access fund flow and settlement support in global trade competition, accelerating their international expansion.
Slow, opaque customer service response significantly degrades customer experience, hurting brand reputation and repeat business.
A lightweight H5 ticket portal lets customers report issues in one click, improving response efficiency
Cross-department collaboration is difficult and information gaps are severe, causing inefficient issue handling and frequent delays
Blending PaaS platform capabilities with Feishu collaboration tools enables intelligent ticket routing and distribution with real-time multi-role collaboration
Customers submit tickets in one click via an H5 page embedded in the business system, with issue descriptions and context automatically attached. Tickets sync to Feishu groups and responsible owners, enabling real-time communication and progress sync across tech, support, and business teams with a fully traceable process. After launch, average ticket handling efficiency improved by 50% and customer satisfaction rose significantly.
The PaaS ticket engine handles automatic ticket classification, routing, priority assignment, and SLA management, ensuring precise task flow. Customers and internal staff can view ticket status, handlers, and expected completion times in real time, with automatic notifications on status changes. Accumulated ticket data provides valuable insights for optimizing products and the knowledge base, strongly supporting the company's core competitive advantage of outstanding service in the cross-border payment market.
Slow, opaque customer service response significantly degrades customer experience, hurting brand reputation and repeat business. A lightweight H5 ticket portal lets customers report issues in one click, improving response efficiency. QingDaYun implemented the corresponding system modules through custom development, proven effective across multiple cross-border payment projects.
Cross-department collaboration is difficult and information gaps are severe, causing inefficient issue handling and frequent delays. Blending PaaS platform capabilities with Feishu collaboration tools enables intelligent ticket routing and real-time multi-role collaboration. QingDaYun implemented the corresponding system modules through custom development, proven effective across multiple cross-border payment projects.
More cross-border payments industry case studies are available in the Client Case Study Library, or learn about QingDaYun to understand our delivery methodology.
QingDaYun provides custom digital system construction services for enterprises, with 100+ projects delivered.