Zhejiang SQ Hotel, a comprehensive hotel group founded in 1986, operates 5 chain brands—Shunquan Seafood, Shunquan Banquet, Shunquan Family Feast, Lanhai No.1 Seafood Doulao, and Shunquan Jinguan Business Hotel—plus central kitchen and supply chain companies, with over 40,000 m² of operating space. Addressing pain points such as inconsistent F&B and hotel inspection standards across multi-brand, multi-store operations, paper-based inspection records, and hard-to-track rectification, we built a mobile inspection management platform supporting F&B and hotel inspection standards and automatic task generation.
Present real post-launch improvements with quantifiable business metrics, making project value more intuitive and easier to understand.
Inspection efficiency improved
Issue rectification closure rate
Inspection record digitization coverage
Zhejiang SQ Hotel Investment Management Co., Ltd., founded in 2001 from a husband-and-wife restaurant established in 1986, is headquartered in Shangyu, Shaoxing, Zhejiang, with registered capital of RMB 52.88 million. It operates 5 chain hotel brands—Shunquan Seafood, Shunquan Banquet, Shunquan Family Feast, Lanhai No.1 Seafood Doulao, and Shunquan Jinguan Business Hotel—supported by a supply chain company, laundry center, central kitchen, and comprehensive hotel management company, with over 40,000 m² of operating space. Honors include "China Famous Restaurant," "National Platinum Five-Diamond Restaurant," and "China Top 500 Catering Outlets." After nearly 40 years, the company has formed a multi-brand, multi-store chain operation that demands higher standards of standardized management and digital operations.
Inconsistent F&B and hotel inspection standards across multi-brand, multi-store operations; inspections rely on paper records and manual transfer—inefficient and hard to trace.
With F&B and hotel inspection standards defined in the system, standardized inspection tasks are generated automatically. Inspectors check sites item by item on mobile, with records uploaded in real time—fully digitalized and leaving the paper era behind.
After inspection findings, rectification notices rely on word of mouth or WeChat; the rectification process lacks tracking and re-inspection fails to close the loop, so problems recur.
The system has a built-in rectification and re-inspection closed loop—failed checks automatically notify managers to rectify, and completed rectifications automatically trigger re-inspection tasks, ensuring every issue is effectively resolved and accepted, forming a complete "inspect–rectify–re-inspect" closed loop.
The system flexibly defines inspection standards and check items for hotel and F&B operations alike, covering food safety, environment and hygiene, equipment and facilities, and service standards. Administrators can auto-generate inspection tasks by store, cycle, and check type, assigning them to the corresponding inspectors. Inspectors open their phones to see task lists and check standards, verify item by item on site, and upload results in real time. After launch, inspection efficiency improved by 85% and inspection record digitization coverage reached 100%—completely ending the inefficient model of paper forms and manual statistics.
When an inspection item fails, the system automatically notifies relevant managers to rectify and records the rectification measures and completion time. Once rectification is complete, the system automatically triggers a re-inspection task for the original inspector or a designated person; only confirmed passing closes the issue. Every issue's discovery, rectification, and re-inspection is fully recorded with timestamps, and management can view inspection pass rates and rectification status per store at any time. After launch, the issue rectification closure rate reached 95%, effectively ending the chronic problems of superficial inspections and unowned issues.
Inconsistent F&B and hotel inspection standards across multi-brand, multi-store operations; inspections rely on paper records and manual transfer—inefficient and hard to trace. With standards defined in the system, inspection tasks are generated automatically; inspectors check item by item on mobile with real-time digital records, leaving the paper era behind. QingDaYun implemented the corresponding system modules through custom development, proven effective across multiple hospitality & catering projects.
After inspection findings, rectification notices rely on word of mouth or WeChat; the rectification process lacks tracking and re-inspection fails to close the loop, so problems recur. The system has a built-in rectification and re-inspection closed loop—failed checks automatically notify managers to rectify, and completed rectifications automatically trigger re-inspection tasks, ensuring every issue is effectively resolved and accepted, forming a complete "inspect–rectify–re-inspect" closed loop. QingDaYun implemented the corresponding system modules through custom development, proven effective across multiple hospitality & catering projects.
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