Chengdu WH Investment Group Co., Ltd.: focused on high-end mixed-use project development. Addressing pain points such as paper-based inspections and hard-to-track issues, we built a fully digitalized management system on the Feishu PaaS, achieving a standardized closed loop from appointment scheduling and fieldwork to rectification tracking and customer collaboration.
Present real post-launch improvements with quantifiable business metrics, making project value more intuitive and easier to understand.
Inspection issue recording and dispatch efficiency improved
Online coverage rate of the full inspection process
Customer handover satisfaction improved
Chengdu WH Investment Group Co., Ltd., founded in 1995, upholds the core philosophy of "starting in step with the world" and has long focused on high-end mixed-use project development and urban industry operations. Over nearly three decades, the group has built a complete industry chain spanning real estate development, full-cycle project management, and Grade A architectural design, with 2,600+ employees—a key player in China's urban operations and high-quality space development.
Traditional home inspection is inefficient, issue recording and tracking are difficult, and rework and acceptance processes lag behind.
Mobile fieldwork and standardized inspection task flows make issue recording and tracking more efficient
Cross-department collaboration is poor, issue rectification and closed-loop management are hard to guarantee, and problems recur.
Establish a closed-loop rectification tracking mechanism and traceable customer collaboration to ensure issues are traceable and service is reviewable
Inspectors record issues in real time on mobile, upload photos, and tag categories; information syncs instantly to the backend. The system automatically generates rectification work orders and assigns them to responsible units, achieving fully online scheduling from appointment dispatch to fieldwork with transparent progress—improving inspection issue recording and dispatch efficiency by 70%.
Owners can view inspection reports, confirm issues, and track rectification through a dedicated portal, with all interaction records clearly retained. The system automatically aggregates data on high-frequency issue types, distribution areas, and rectification cycles, informing design optimization, construction control, and supplier management. After launch, the system won unanimous user praise, and customer handover satisfaction rose to 95%.
Traditional home inspection is inefficient, issue recording and tracking are difficult, and rework and acceptance processes lag behind. Mobile fieldwork and standardized inspection task flows make issue recording and tracking more efficient. QingDaYun implemented the corresponding system modules through custom development, proven effective across multiple construction & real estate projects.
Cross-department collaboration is poor, issue rectification and closed-loop management are hard to guarantee, and problems recur. A closed-loop rectification tracking mechanism with traceable customer collaboration ensures issues are traceable and service is reviewable. QingDaYun implemented the corresponding system modules through custom development, proven effective across multiple construction & real estate projects.
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QingDaYun provides custom digital system construction services for enterprises, with 100+ projects delivered.